Our Warranty

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5-YEAR LIMITED WARRANTY

The limited warranty protects only the original property and applies only when IE Furniture’s product is purchased for hospitality use only. It is the responsibility of the property to perform minor touch-ups necessary to correct problems resulting from transportation and/or installation and handling.

WHAT IS COVERED UNDER THE LIMITED WARRANTY

The warranty guarantees that each piece of IE Furniture’s furniture will be free from manufacturing defects in materials, workmanship, or construction. If any defect does appear within the five-year warranty period, IE Furniture will take the steps below to correct it.

REMEDY

In the event of a defect, IE Furniture requires any claim, that the defect be described as fully and clearly as possible with accompanying photos. This must be done within five years of the delivery date. Claims cannot be processed without these as they are necessary to determine the nature and extent of the defect. After notification, it may be necessary for IE Furniture or authorized representative to arrange for an inspection of the furniture to determine whether or not a defect may exist. If a defect does exist, it will be repaired. However, if IE Furniture determines that repair is not practicable, you will be provided a replacement unit. The customer will not be charged for any repair services, replacement units or shipping cost. However, on a case to case basis, it is at the discretion of IE Furniture to determine the amount of factory, transportation and property responsibility. IE Furniture will not pay for or be responsible for the removal and installation or disposal of goods or any replacement goods.

LIMITATIONS OF COVERAGE

IMPROPER CARE AND USE

IE Furniture will not replace your furniture if damage is caused by improper use, improper maintenance, or by improper cleaning. This warranty does not apply if product damage is results from the use of detergents, cleaners, abrasives or other harsh cleaning agents on the furniture.

FINISHES

Finishes are warranted for 1-year from the date of delivery to be free from material and manufacturing defects. This limited warranty does not cover any damage to or failure of the finish resulting from normal wear and tear, improper use, negligence, abuse, abnormal usage (including use or storage in conditions of high heat, high moisture, or extreme temperature changes), improper maintenance or cleaning, water damage, exposure to sunlight, extreme high or low humidity changes, acts of nature, or incorrect application of chemical treatment or any protective coating not applied by the manufacturer.

FREIGHT DAMAGE

When receiving any shipment or delivery of any products, quantities must be checked with packing list and quantities verified. Any shortage of quantities or any visible damages must be noted on the Bill of Lading and notification to IE Furniture must be given immediately. Any notification of visible or concealed damage must be reported to Ie Manufacturing and Design within 5 working days, otherwise freight claims may be denied. Any damage resulting from unloading and transporting products from the delivery containers to rooms where the furniture will be permanently placed for use is not covered.

DISCLAIMER

In cases of freight damage, abuse, or exposure to extreme temperatures, humidity or direct sunlight, it is per IE Furniture’s discretion to assist in the repair or replacement of items at a mutually agreed upon method.