5-YEAR LIMITED WARRANTY
The limited warranty protects only the original property and applies only when IE Furniture’s product is purchased for hospitality use only. It is the responsibility of the property to perform minor touch-ups necessary to correct problems resulting from transportation and/or installation and handling.
WHAT IS COVERED UNDER THE LIMITED WARRANTY
The warranty guarantees that each piece of IE Furniture’s furniture will be free from manufacturing defects in materials, workmanship, or construction. If any defect does appear within the five-year warranty period, IE Furniture will take the steps below to correct it.
In the event of a defect, IE Furniture requires any claim, that the defect be described as fully and clearly as possible with accompanying photos. This must be done within five years of the delivery date. Claims cannot be processed without these as they are necessary to determine the nature and extent of the defect. After notification, it may be necessary for IE Furniture or authorized representative to arrange for an inspection of the furniture to determine whether or not a defect may exist. If a defect does exist, it will be repaired. However, if IE Furniture determines that repair is not practicable, you will be provided a replacement unit. The customer will not be charged for any repair services, replacement units or shipping cost. However, on a case to case basis, it is at the discretion of IE Furniture to determine the amount of factory, transportation and property responsibility. IE Furniture will not pay for or be responsible for the removal and installation or disposal of goods or any replacement goods.